Thursday, September 2, 2021
Ben Dugan sat in an unmarked sedan in San Francisco’s Tenderloin neighborhood one day last September waiting for the CVS to be robbed.
He tracked a man entering the store and watched as the thief stuffed more than $1,000 of allergy medicine into a trash bag, walked out and did the same at two other nearby stores, before loading them into a waiting van, Mr. Dugan recalled.
The target was no ordinary shoplifter. He was part of a network of organized professionals, known as boosters, whom CVS had been monitoring for weeks. The company believed the group responsible for stealing almost $50 million in products over five years from dozens of stores in Northern California. The job for Mr. Dugan, CVS Health Corp.’s top investigator, was to stop them.